New Past!

One of statuses in facebook brings me to write this post. The status said something on lines of “its best to let the past be in the mind… slowly allow it to fade away rather then pen it down”



Further from viewing of Greys -I understand that we live in world of constant progress and forward motion, stand still for a second and you will be left behind. But as hard as we try to move forward, as tempting it is to never look back – the past always comes back to bite us in the ass!



I don’t forgive and forget very easily. There is always something new that takes over your life that changes that feeling. Few months back (recent past) I was dreading this place, today I don’t want to let go. Today I want the present to stay the way it is in the future. I am not naïve and know that things would change; it would change without my will; so I am going live this present so that when it becomes a past - it’s a memory that I would cherish not just another day that I would not remember.

Sometimes the past does something that you just can’t let go off. And sometimes the past is - "will do anything to forget" And sometimes we learn something new about the past that changes everything we know about the present.

Impulses

From one of the episode of Greys -I learnt that at any given moment the brain has 14 billions neurons firing at a speed of 450 miles per hour. We don’t have control over most of the them.- when we get a chill, goose bums, when we get excited, adrenalin..


The body naturally follows its impulses, which I think is the part that makes it so hard for us to control ours. Of course sometimes we have impulses that we rather not control ;-)



After my move to Noida, I went soft at work. Loneliness - missing my friends from Belfast and me regretting not keeping in touch with people made me soft. I swore it would not affect my work! I got tired, I got busy and I stopped learning. I stopped learning when I had to learn the most. I went soft… I closed doors for new people to be a part of my life.. I would hang around with my new colleagues and still not acknowledge them being a part of my life. Dave was smart enough to embrace the change I wasn’t. Each move has been traumatic for me in my own way and I have lost out on so much time accepting the change.

The change that I have today in front of me is that after 3 months of night, of not seeing much of Dave, the management, the other teams, the world so to say – I have the early shift starting today. I am thinking of my post “Paranoia”.. I am thinking of my impulses at work and how I would control them..



The body is a slave to its impulses. But the thing that makes us human is that – we can control! After the storm after the rush, after the heat of the moment has passed – we can cool off and clean up the messes that we have made.

To My Team

Being a Team Manager is about responsibility, every single call taken by your team is your call, whether you spoke to the customer or not…. You need to be able to tell a end user/bosses that your team did everything by the book... and everything means everything…

You get caught up taking care of other administrative tasks during your day, every single person in management would tell you that its time management that you need to juggle between the admin stuff and your team.


When my team fails (on anything) the question that I have is. “Did I fail u?” Some of the expressive ones tell me... “I failed you” there is no truth to either side. Its important to pull yourself from that failure and walk tall (as every fail chips off your confidence)

To my team-

Someday you would have a team of your own and you would be overwhelmed for being responsible for a group. You would feel everything that you do is wrong.. and that is normal.. You are gonna worry about the statistics, their problems, their development, and the little secret that I am gonna give upon you is that – it doesn’t matter. it doesn’t matter if you are a top team (as long as you are a part of the profit making process), or if your bosses like you.. It doesn’t matter.. What matters end of the day is that your people are happy …

Every time one of us is bummed, it hurts.. people will tell you (i tell myself all the time) that its work not personal, trust u me on this - its personal cause its your time (not money) and emotions that you have invested. Someone told me that the more love you invest the more you get in return... after sometime its not.. its not cause its all is taken for granted. People just start taking you as a emotional freak ... Sad but true I am one !

I love my team and despite their (and mine) shortcomings know for fact that is  a team of values, strength, happiness, fights of success, and much more... I love my team...

Mind Games..Obligations

When I was younger I swore I would clean my room, eat green veggies, but as we get older we take vows, we make promises, we get burdened by commitments, to do no harm and to tell the truth and nothing but to love and cherish till death do us part. So we just keep running up the tap until we owe everything to every body …..


And then

Suddenly we think what the ….?


Some perspective – What did the incident mean? (that nasty escalation)

It meant that I had a choice, I had a choice to remain calm, or scream, go cold, or keep my cool…. … Or BREAK DOWN!

Embarrassing as it is- I broke down, so I need you to have some perspective.. In a place (referring to the city) where people are constantly being rude, harsh, lying, fighting, threatening…I broke down…I broke down

When I got back to work today and looked at my office building and thought “I am not crazy or anything…” I did what I did and need to move on…saunter (Irish Slang for move) on mate saunter on…

So many wars have been fought because of religion and faith. Marrying Dave was learning that if you don’t generalise a person and take that individual at fault rather than tagging it along with country, religion or faith then you are open to more people and you don’t struggle in winning a war that was never yours and never meant to be.
So go ahead argue with the refs (referee), cheat a little, take a break and TEND TO YOUR WOUNDS, but play, play hard and fast, play loose and free, Play as though there is no tomorrow!

Hopin!

I didn't have a great day at work today, infact I didn't enjoy my "NIGHT SHIFT" today. My post below is about Hoping! Cause I am hoping that I would have a better DAY ;-) tomorrow..I am hoping that miraculous things will change.. I am hoping my analysis will be spot on! I am hoping that I will get my six hours sleep now and will wake up to a sunny day full of HOPE!


Working in a contact centre with months of night shifts, … we live in world of worst case scenarios (always preparing towards improvement). We have a social life within the industry itself. We cut ourselves of from hoping for the “best”..


Because too many times the “best” doesn’t happen….but every now and then something extraordinary occurs..

And suddenly “Best case scenarios” seem possible…. And every now and then something Amazing happens…and against our better judgement we start to have hope.



As managers we are trained to give our customers (team member/end users/bosses)just the facts, but what are customers really want to know is will the pressure ever go away, will I get promoted, am I getting a fat incentive.. What are customers really want to know is there “Hope”?



But inevitably there are times we find ourselves in the worst case scenarios, when the creativity around solutions has betrayed them, when all the analysis that we have to offer has failed them… When the worst case scenario comes through - clinging to hope is all we have got left.

Out to find the better part of me.: Survival

Out to find the better part of me.: Survival

Survival

When people ask how you doing? I usually say "surviving". I real didn't get this about me until another episode of Greys that inspired to write this post :)




The character had an inoperable tumour in his spine and before the surgery he says:

"I survived the war, I survived a war were they put bodies into mass graves, graves that were once a play ground. I survived the death of my family, my parents, my brothers and sisters. Then I survived the death of my wife and child. I survived the loss of my country- of fear of my mother tongue spoken or the feeling of a place that you call home. I survived! And I will survive the last of my legs….if I have to I will survive it"



There is always a way, when things look like there is no way.. There is way to do the impossible, to survive the in survivable, there is always a way. I am inspired! In the face of impossible we are inspired. Today if you become frightened instead become inspired!



In my busy day (I let go of my employee today) of escalations, people issues, leave requests, a very annoying customer, smiling faces, winging voices, my thoughts about Dave home sick, my smoke break, my mates, my call monitoring, humour with my team and my plans for the month ahead - I had moments of peace ! If you are not in this industry for communication high and listen (analyse) you would find your moments of peace and would be able to embrace it!