Hopin!

I didn't have a great day at work today, infact I didn't enjoy my "NIGHT SHIFT" today. My post below is about Hoping! Cause I am hoping that I would have a better DAY ;-) tomorrow..I am hoping that miraculous things will change.. I am hoping my analysis will be spot on! I am hoping that I will get my six hours sleep now and will wake up to a sunny day full of HOPE!


Working in a contact centre with months of night shifts, … we live in world of worst case scenarios (always preparing towards improvement). We have a social life within the industry itself. We cut ourselves of from hoping for the “best”..


Because too many times the “best” doesn’t happen….but every now and then something extraordinary occurs..

And suddenly “Best case scenarios” seem possible…. And every now and then something Amazing happens…and against our better judgement we start to have hope.



As managers we are trained to give our customers (team member/end users/bosses)just the facts, but what are customers really want to know is will the pressure ever go away, will I get promoted, am I getting a fat incentive.. What are customers really want to know is there “Hope”?



But inevitably there are times we find ourselves in the worst case scenarios, when the creativity around solutions has betrayed them, when all the analysis that we have to offer has failed them… When the worst case scenario comes through - clinging to hope is all we have got left.