To My Team

Being a Team Manager is about responsibility, every single call taken by your team is your call, whether you spoke to the customer or not…. You need to be able to tell a end user/bosses that your team did everything by the book... and everything means everything…

You get caught up taking care of other administrative tasks during your day, every single person in management would tell you that its time management that you need to juggle between the admin stuff and your team.


When my team fails (on anything) the question that I have is. “Did I fail u?” Some of the expressive ones tell me... “I failed you” there is no truth to either side. Its important to pull yourself from that failure and walk tall (as every fail chips off your confidence)

To my team-

Someday you would have a team of your own and you would be overwhelmed for being responsible for a group. You would feel everything that you do is wrong.. and that is normal.. You are gonna worry about the statistics, their problems, their development, and the little secret that I am gonna give upon you is that – it doesn’t matter. it doesn’t matter if you are a top team (as long as you are a part of the profit making process), or if your bosses like you.. It doesn’t matter.. What matters end of the day is that your people are happy …

Every time one of us is bummed, it hurts.. people will tell you (i tell myself all the time) that its work not personal, trust u me on this - its personal cause its your time (not money) and emotions that you have invested. Someone told me that the more love you invest the more you get in return... after sometime its not.. its not cause its all is taken for granted. People just start taking you as a emotional freak ... Sad but true I am one !

I love my team and despite their (and mine) shortcomings know for fact that is  a team of values, strength, happiness, fights of success, and much more... I love my team...